Workforce Management Director
2 days ago
Job Summary
The Workforce Management Executive will be responsible for managing the workforce planning and scheduling processes for BEST CAREERS AND OPPORTUNITIES. This includes coordinating with internal and external stakeholders on capacity planning and hiring, as well as supervising and training team members. The ideal candidate will have a strong analytical background, excellent communication skills, and the ability to work with minimal supervision. Key responsibilities include:
Key Responsibilities
- Manage client escalations and ensure timely resolution.
- Prepare monthly reports for individual accounts, highlighting key performance indicators and areas for improvement.
- Validate production and non-production hiring and/or internal movements, ensuring compliance with company policies and procedures.
- Analyze scheduling outputs and recommend changes to optimize workforce utilization.
- Coordinate with cross-functional teams on resource planning and movements, ensuring seamless execution of business objectives.
Requirements
- Bachelor's degree in a relevant field, such as business administration or operations management.
- Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Strong communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
- Proficiency in MS Office, particularly Excel, and experience with workforce management tools such as IEX and eWFM.
- Ability to work with minimal supervision and exercise managerial judgment.
Desirable Skills
- Advanced Excel skills, including the ability to create complex formulas and macros.
- Experience with Power BI and other business intelligence tools.
- Strong leadership and mentoring skills, with the ability to train and develop team members.
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