Workforce Services Associate Manager

1 month ago


Mandaluyong City, National Capital Region, Philippines Recruiter PH Full time
Job Summary

We are seeking a highly skilled Workforce Services Associate Manager to join our team at Recruiter PH. The successful candidate will be responsible for driving corporate initiatives, delivering metrics, and optimizing performance of the group through continuous interaction with stakeholders.

Key Responsibilities
  • Drive corporate initiatives and deliver metrics to optimize performance of the group
  • Participate in action and strategic planning to establish annual objectives and goals
  • Manage internal and external audits with processes and controls
  • Develop resources under their span and provide solutions to escalated issues
  • Perform performance management of all employees reporting directly or indirectly under them
  • Develop programs, modules, or projects for WFM Team's development and efficiency
  • Serve as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis, and process improvement
Requirements
  • At least 3 years of people management experience with at least 2 years of managerial experience in WFM
  • Experience in RTA, Scheduling, Cap Planning & Forecasting
  • Client-facing skills
What We Offer

We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.



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