Workforce Manager
3 weeks ago
Job Overview:
As a Workforce Manager, you will play a critical role in developing and implementing workforce planning strategies to optimize staffing levels, improve service delivery, and meet operational goals at Solid Lyndelle Manpower Services Inc.
Key Responsibilities:
• Develop and implement workforce planning strategies to optimize staffing levels and improve service delivery
• Analyze historical data and forecast staffing requirements based on business needs, seasonal trends, and workload fluctuations
• Create and manage employee schedules, ensuring adequate coverage while minimizing overtime and labor costs
• Monitor real-time operational performance and adjust staffing plans as necessary to respond to changes in demand
• Collaborate with management and department heads to understand staffing needs and develop recruitment and retention strategies
Required Skills:
• At least 5 years of experience in workforce management
• 3 years of work experience as a supervisor/manager
• Leadership experience, including handling RTAs, schedulers, and planners
• Experience in end-to-end workforce management (RTA, scheduling, forecasting, planning)
• Proficiency in tools such as eWFM, Avaya CMS, and NICE IEX
• Ability to handle 500-1000 FTEs in a program
• Preferable experience in handling Telco programs
Additional Notes:
This role will involve working with digital customer experience solutions, offering personalized interactions for global brands. The working setup is onsite, and the schedule is from Mondays to Fridays. Complete details will be provided by our recruiters.
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