Workforce Services Associate Manager
1 day ago
Workforce Services Associate Manager
Job Summary:We are seeking a highly skilled Workforce Services Associate Manager to join our team at RecruiterPH. The successful candidate will be responsible for driving corporate initiatives, delivering metrics, and optimizing performance of the group through continuous interaction with stakeholders to achieve contractual objectives and corporate goals.
Key Responsibilities:- Onboarding of new accounts in Location/Delivery Assurance vertical, including communication with WFM Shared Services and identifying deviations from standard SOD.
- Participation in the action and strategic planning process to establish annual objectives and goals for the organization.
- Delivery on all contracts and SLAs, including management of internal and external audits with processes and controls.
- Development of resources under their span, including provision of Operations Director/Managers with input on possible resolutions and provision of solutions to escalated issues and updates.
- Performance management of all employees reporting directly or indirectly under them, including development of programs/modules/projects or other initiatives for WFM Team's development and efficiency.
- Service as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.
- Participation in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.
- At least 3 years of people management experience with at least 2 years of managerial experience in WFM (supervisors as direct reports).
- Experience in RTA, Scheduling, Cap Planning & Forecasting.
- Ability to create manual and tool-based scheduling, capacity planning, and forecasting from scratch.
- Client-facing skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Join our team and contribute to the success of RecruiterPH
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