Workforce Services Associate Manager
4 weeks ago
Workforce Services Associate Manager
Job Summary:We are seeking a highly skilled Workforce Services Associate Manager to join our team at RecruiterPH. The successful candidate will be responsible for driving corporate initiatives, delivering metrics, and optimizing performance of the group through continuous interaction with stakeholders to achieve contractual objectives and corporate goals.
Key Responsibilities:- Onboarding of new accounts in Location/Delivery Assurance vertical, including communication with WFM Shared Services and identifying deviations from standard SOD.
- Participation in the action and strategic planning process to establish annual objectives and goals for the organization.
- Delivery on all contracts and SLAs, including management of internal and external audits with processes and controls.
- Development of resources under their span, including provision of Operations Director/Managers with input on possible resolutions and provision of solutions to escalated issues and updates.
- Performance management of all employees reporting directly or indirectly under them, including development of programs/modules/projects or other initiatives for WFM Team's development and efficiency.
- Service as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.
- Participation in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.
- At least 3 years of people management experience with at least 2 years of managerial experience in WFM (supervisors as direct reports).
- Experience in RTA, Scheduling, Cap Planning & Forecasting.
- Ability to create manual and tool-based scheduling, capacity planning, and forecasting from scratch.
- Client-facing skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Join our team and contribute to the success of RecruiterPH
-
Workforce Services Associate Manager
4 weeks ago
Mandaluyong City, National Capital Region, Philippines Recruiter PH Full timeJob Title: Workforce Services Associate ManagerRecruiter PH is seeking a highly skilled Workforce Services Associate Manager to join our team. As a key member of our workforce management department, you will be responsible for driving corporate initiatives, delivering metrics, and optimizing performance through continuous interaction with stakeholders.Key...
-
Workforce Services Manager
4 weeks ago
Mandaluyong City, National Capital Region, Philippines GSS PH Full timeWorkforce Services Associate ManagerWe are seeking a highly experienced Workforce Services Associate Manager to join our team at GSS PH.Key Responsibilities:Lead and manage a team of workforce services professionals.Develop and implement workforce management strategies to optimize business performance.Collaborate with cross-functional teams to drive business...
-
Workforce Services Management Consultant
3 weeks ago
Mandaluyong City, National Capital Region, Philippines GSS PH Full timeWorkforce Services Associate ManagerWe are looking for a highly skilled and experienced Workforce Services Associate Manager to join our team at GSS PH. As a key member of our workforce management team, you will be responsible for leading and managing a team of workforce management professionals to deliver exceptional service to our clients.Key...
-
Workforce Services Associate Manager
4 weeks ago
Mandaluyong City, National Capital Region, Philippines Recruiter PH Full timeJob SummaryWe are seeking a highly skilled Workforce Services Associate Manager to join our team at Recruiter PH. The successful candidate will be responsible for driving corporate initiatives, delivering metrics, and optimizing performance of the group through continuous interaction with stakeholders.Key ResponsibilitiesDrive corporate initiatives and...
-
Workforce Strategy Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Recruiter PH Full timeJob DescriptionAs a Workforce Services Associate Manager at Recruiter PH, you will be responsible for driving corporate initiatives and delivering metrics that optimize the performance of the group. You will interact with stakeholders to achieve contractual objectives and corporate goals.Key ResponsibilitiesOnboard new accounts in the Location/Delivery...
-
Workforce Optimization Manager
24 hours ago
Mandaluyong City, National Capital Region, Philippines Neksjob Full timeJob OverviewNeksjob is seeking a highly skilled Workforce Optimization Manager to join our team in Mandaluyong. As a key member of our workforce management department, you will play a critical role in driving profitability and employee satisfaction through effective resource planning and utilization optimization.About the RoleAs a Workforce Optimization...
-
Sales and Customer Service Associate
2 weeks ago
Makati City, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeJob Summary: As a Sales and Customer Service Associate at Eteam Workforce Private Corporation, you will be a vital part of our daily sales and customer service processes. Your key role is to provide exceptional service and be our sales advocate by providing the best possible solutions for each customer concern.Key Responsibilities:Help customers in placing...
-
Strategic Workforce Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines RecruiterPH Full timeJob DescriptionAt RecruiterPH, we are seeking a highly skilled Strategic Workforce Manager to join our team. As a key member of our workforce management department, you will play a vital role in driving corporate initiatives and delivering optimal performance.Key Responsibilities:Develop and implement strategic workforce plans to achieve contractual...
-
Strategic Workforce Services Manager
4 days ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob SummaryTASQ Staffing Solutions is seeking an experienced Strategic Workforce Services Manager to lead our command center team in the Philippines. This role requires a strong background in workforce management, leadership, and stakeholder management.
-
Workforce Manager
2 weeks ago
Makati City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob Overview:As a Workforce Manager, you will play a critical role in developing and implementing workforce planning strategies to optimize staffing levels, improve service delivery, and meet operational goals at Solid Lyndelle Manpower Services Inc.Key Responsibilities:• Develop and implement workforce planning strategies to optimize staffing levels and...
-
Skillful Workforce Coordinator
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Neksjob Full timeJob SummaryWe are seeking a highly skilled Workforce Services Specialist to join our team at Neksjob. The ideal candidate will have a strong background in workforce management, with a focus on profitability, resource planning, and real-time adherence.Responsibilities• Coordinate and guide Intraday Teams to ensure focus on profitability and resource...
-
Strategic Workforce Manager
24 hours ago
Quezon City, National Capital Region, Philippines Addforce Human Resource Solution Inc Full timeAre you an experienced workforce management professional looking for a challenging role in the Philippines? Addforce Human Resource Solution Inc is seeking a skilled Shared Workforce Supervisor to join our team.About UsAddforce Human Resource Solution Inc is a leading provider of human resource solutions. We are dedicated to delivering high-quality services...
-
Workforce Optimization Specialist
4 weeks ago
Mandaluyong City, National Capital Region, Philippines Neksjob Full timeJob SummaryWe are seeking a highly skilled Workforce Services Specialist to join our team at Neksjob. This role requires a strong background in workforce management, with a focus on optimizing resource utilization and driving profitability.Key ResponsibilitiesCoordinate and guide Intraday Teams to ensure focus on profitability, resource planning, and...
-
Senior Workforce Operations Manager
24 hours ago
Mandaluyong City, National Capital Region, Philippines Recruiter PH Full timeJob SummaryThe Senior Workforce Operations Manager will be responsible for driving corporate initiatives, delivering metrics and optimizing performance of the team through continuous interaction with stakeholders to achieve contractual objectives and corporate goals.Key ResponsibilitiesOnboarding new accounts in Location/Delivery Assurance vertical,...
-
Workforce Manager
4 weeks ago
Makati City, National Capital Region, Philippines Cobden & Carter International Full timeJob Title: Workforce ManagerCobden & Carter International is seeking a highly experienced Workforce Manager to lead our team in Makati, Metro Manila, Philippines.Key Responsibilities:5+ years of total experience in Workforce Management (WFM)3+ years of work experience as a Supervisor/ManagerLeadership experience in handling RTAs, Schedulers, and...
-
Workforce Manager
4 weeks ago
Makati City, National Capital Region, Philippines Cobden & Carter International Full timeJob Requirements:We are seeking a highly skilled Workforce Manager to join our team at Cobden & Carter International. The ideal candidate will have a minimum of five years' experience in workforce management, with 1-2 years of managerial and/or supervisory experience.Key Responsibilities:End-to-end workforce management experience from recruitment to...
-
Workforce Optimization Specialist
4 weeks ago
Mandaluyong City, National Capital Region, Philippines Neksjob Full timeJob SummaryWe are seeking a highly skilled Workforce Services Specialist to join our team at Neksjob. The successful candidate will be responsible for coordinating and guiding Intraday Teams to ensure focus on profitability, resource planning, and day-to-day schedule adjustments.Key ResponsibilitiesCoordinate and guide Intraday Teams to ensure focus on...
-
HR Services Senior Associate
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is seeking a highly skilled HR Services Senior Associate - Content Management Expert to join their team. This role involves writing and maintaining knowledge articles for employees and managers, creating process documents and guides for the HR team, and drafting communications related to HR services.The ideal candidate...
-
Quezon City, National Capital Region, Philippines Trinity Workforce Solutions Full timeAbout Trinity Workforce SolutionsWe are a leading provider of staffing services, and we are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for responding to inbound inquiries from providers and members.Job SummaryWe are offering a competitive salary of $45,000 - $60,000 per year, depending on...
-
HR Services Senior Associate
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines Job OpportunityWe are looking for a skilled HR Services Senior Associate to join our team. The ideal candidate will have experience in content creation, HR communications, and a strong understanding of HR processes.At least 3 years of experience in content creation, HR communications, or a similar role.Strong writing,...