Appointment Coordinator

2 days ago


Ayala Alabang, National Capital Region, Philippines beBeeCustomerService Full time ₱2,500 - ₱3,500
Job Title:

Appointment Setter - Customer Service Representative

About the Role:

We are seeking a highly motivated and personable Appointment Setter to join our team. The ideal candidate will be responsible for reaching out to potential clients, setting appointments, and supporting our sales team.

Responsibilities:
  • Prospect Outreach: Make outbound calls, send emails, and use other communication channels to engage potential clients.
  • Inbound Call Management: Answer inbound calls professionally, respond to inquiries, and convert incoming leads into appointments.
  • Provide accurate information about products or services and ensure callers receive prompt assistance.
  • Appointment Scheduling: Coordinate and schedule appointments or meetings between prospects, sales teams, and local dealers.
  • Lead Qualification: Assess and qualify leads to ensure a smooth transition for the sales team.
  • Data Management: Maintain accurate records of prospect interactions and appointment statuses in the CRM system.
  • Follow-Up: Conduct follow-up calls and emails to ensure appointments are confirmed and rescheduled if necessary.
  • Reporting: Provide regular updates and reports on call activities, appointment outcomes, and any obstacles encountered during the process.
  • Continuous Improvement: Seek feedback and actively participate in training sessions to enhance appointment-setting techniques and overall performance.
Requirements:
  • A high school diploma or equivalent is required. A bachelor's degree in Business, Marketing, or a related field is a plus.
  • Excellent verbal and written communication skills with the ability to articulate value propositions clearly.
  • Technical Proficiency: Comfortable using HubSpot CRM software and other digital communication tools.
  • Organizational Skills: Strong time management and organizational skills with a keen attention to detail.
  • Motivation: Self-driven, goal-oriented, and resilient in the face of rejection.
  • Team Player: Ability to work well both independently and in a team environment.
  • Adaptability: Willingness to learn new techniques and adapt to changing market trends.
Work Setup:

This is a remote role; all necessary tasks must be completed using personal hardware.

Job Details:
  • Seniority level: Entry level
  • Employment type: Contract
  • Job function: Customer Service
  • Industries: Manufacturing and Telephone Call Centers


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