Technical Support Professional

2 days ago

Pasay, National Capital Region, Philippines beBeeDeveloper Full time ₱600,000 - ₱1,024,000
Our IT Team

We strive to empower our partners by creating opportunities for individuals.

Our mission is to democratize access to knowledge and skills, enabling teams to grow and succeed in the global market.

As a key member of our team, you will be responsible for ensuring seamless operations and delivering exceptional customer service.

Job Responsibilities:
  • Plan and execute strategies to minimize downtime and ensure business continuity.
  • Provide timely and effective responses to IT-related requests, maintaining a high level of professionalism and courtesy.
  • Stay up-to-date with the latest technologies and best practices through ongoing training and skill development.
  • Contribute valuable insights and solutions to our knowledge base, driving innovation and improvement.
  • Manage hardware, software, and network systems across the organization, ensuring optimal performance and security.
  • Evaluate current and emerging technologies to identify opportunities for growth and improvement.

Requirements:

  • 1-3 years of experience in a corporate Service Desk or technical support role.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Proficiency in operating systems: Mac, Linux, Windows.
  • Knowledge of PC/Laptop hardware components and troubleshooting.
  • Experience with Windows networking, LAN/WAN, DNS, TCP/IP, firewall administration, and mobile devices.
  • Familiarity with resolving remote connectivity issues.

What We Offer:

  • Competitive compensation and professional development opportunities.
  • Collaborative work environment and client partnerships.
  • Opportunities for leadership, expertise, and global exposure.
  • Monthly coaching, training, and career development sessions.
  • Remote work flexibility and work-life balance.

Why Join Us?

We believe in fostering a diverse, inclusive, and respectful workplace culture, where everyone feels valued and empowered to succeed.

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