Technical Support Professional

1 day ago

Pasay, National Capital Region, Philippines beBeeNetwork Full time ₱600,000 - ₱800,000
Job Description:

This is a dynamic and global IT role supporting 3,500 employees across multiple locations. As an IT Support Specialist, you will be part of our Helpdesk team, providing first-level technical support to our global workforce during the night shift hours.

Key Responsibilities:
  • Act as the first point of contact for employees seeking technical assistance via ticketing system, email, and chat.
  • Provide initial troubleshooting for hardware, software, and network issues for Mac and Windows users.
  • Assist users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM Applications like Salesforce and other company standard applications.
  • Support users with basic conferencing setups, primarily Zoom, Google Meet.
Requirements:
  • 1-2+ years of experience in an IT helpdesk or technical support role.
  • Basic troubleshooting experience with macOS and Windows operating systems.
  • Familiarity with common enterprise IT tools and platforms (e.g., Okta, Google Workspace, Jira, etc.).
  • Experience using remote support tools.
  • Basic understanding of networking concepts (TCP/IP, DNS, VPN, Wi-Fi).
  • Excellent customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
  • Ability to work independently and manage time effectively during the night shift.
  • Experience with ticketing systems like Jira is preferred.
  • Willingness to work the night shift schedule is essential.
  • Ability to attend occasional in-person training or team events in the Bangalore or Manila office.
  • Certifications (Preferred but not required): CompTIA A+ or ITIL Foundations.

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