Technical Support Specialist
2 hours ago
In this role, you will provide technical support to our clients by troubleshooting and resolving issues related to hardware, software, and network connectivity. You will work independently and collaboratively to research and implement solutions to client problems.
Requirements:• Basic understanding of IT systems, hardware, software, and networking concepts.
• Familiarity with ticketing systems or service desk software.
• Patience, empathy, and a customer-centric approach to problem-solving.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
Education and Experience:• High school diploma or equivalent required; Bachelor's degree in IT or related field is a plus.
• Prior experience in customer service, technical support, or a help desk environment is beneficial.
About the Company:We are a team of professionals dedicated to delivering exceptional customer service and technical support to our clients.
Key Responsibilities:• Provide technical support to clients via phone, email, or ticketing system.• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.• Collaborate with internal teams to ensure timely resolution of client issues.• Continuously improve processes and procedures to enhance efficiency and quality of service delivery.
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