
Support Professional
21 hours ago
We are looking for an experienced professional to fill a Technical Support Representative role.
- Key Responsibilities:
- Manage and update support tickets for efficient tracking.
- Troubleshoot technical issues and document resolution steps.
- Communicate effectively to address customer needs.
- Contribute to creating and improving knowledge base materials.
- Stay up-to-date with tools and services.
- Requirements:
- A reliable high-speed internet connection and remote setup.
- Experience in technical support, preferably remote.
- Strong written/verbal communication and troubleshooting skills.
- Familiarity with Google Suite, Microsoft Suite, and CRM systems.
- Attention to detail, problem-solving abilities, and a team-player mindset.
Benefits:
- Remote work
- Paid time off
- Opportunities for growth and advancement
This position offers a challenging and rewarding opportunity for individuals who enjoy providing excellent customer service and have a strong technical background.
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