Technical Support Professional

3 days ago

Pasay, National Capital Region, Philippines beBeeSupport Full time ₱500,000 - ₱900,000
Technical Support Role

This is a technical support role that involves answering phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environments.

The ideal candidate will have excellent verbal and written communication skills, with an emphasis on phone etiquette. They will also possess a working knowledge of Microsoft Windows administration tools, basic understanding of Microsoft SQL Server, and basic understanding of network concepts including NETBIOS over TCP/IP fundamentals.

This is a full-time entry-level position in the Information Technology field, offering opportunities for growth and development. The successful candidate will be responsible for troubleshooting issues that may occur during database updates, new software installations, and server migrations, as well as tracking and monitoring all client interactions using the Salesforce CRM system.

Additional responsibilities include resolving technical escalations from the Product Support phone and chat team, coordinating with peers to provide proper coverage for all appointments, and striving to meet or exceed call center metrics and service levels.

Preferred qualifications include familiarity with HIPAA regulation, Apple iPad & Parallels knowledge, and experience in a customer service/support role with 1-2 years of computer application-based technical support experience or IT experience.

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