Technical Customer Experience Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerExperience Full time $40,000 - $55,000

Senior Technical Support Advocate Job Summary

Job Description:

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment.

The Senior Technical Support Advocate will be responsible for providing technical support to customers via various channels, including phone, email, and chat.

The ideal candidate will possess excellent communication skills, be able to work efficiently in a dynamic environment, and maintain professionalism at all times.

  • Provide timely and professional responses to customer inquiries and alerts.
  • Diagnose, address, and resolve technical issues efficiently and accurately.
  • Escalate complex issues to higher-level support when necessary.
  • Stay up-to-date with ever-changing technologies and adapt quickly to process changes.
Requirements:

To be successful in this role, you will need to have the following qualifications:

  • 3+ years of technical support experience, primarily supporting customers via email and chat.
  • General knowledge of web-based and mobile apps.
  • General knowledge and experience of SaaS Products - Software as a Service.
  • Ability to thrive in a dynamic and evolving environment.
  • Metrics-driven and proven ability to handle a high volume of customer interactions.
Benefits:

This role offers a range of benefits, including private health insurance, paid time off, and training & development opportunities.

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