Sales and Support Specialist

4 days ago

Davao City, Davao, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000
Job Description

TalentPop App is seeking a skilled Customer Service and Sales Professional to provide exceptional customer experiences. As a key member of our team, you will be responsible for delivering personalized support to customers via various channels, ensuring timely updates and resolutions.

Key Responsibilities:
  • Support customers through phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
  • Provide personalized product recommendations and address shopping-related concerns.
  • Track and manage orders, ensuring timely updates and resolutions.
  • Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
  • Maintain accurate customer records and gather feedback to enhance the shopping experience.
Requirements:
  • 1+ year of experience in customer service, sales, or e-commerce.
  • Strong communication and problem-solving skills.
  • Familiarity with platforms like Shopify and CRM tools.
  • Sales-oriented mindset with a talent for suggesting relevant products.
  • Highly organized with excellent attention to detail.
Benefits:
  • Commissions and annual increases.
  • Paid time off and health insurance coverage.
  • Performance and recognition incentives.
  • Permanent work-from-home setup.
  • Opportunities for growth within a vibrant and supportive team.

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