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Vivid Money User Advocate

2 weeks ago

Manila, National Capital Region, Philippines Vivid Full time

Career Opportunities at Vivid Money

Vivid Money is a pioneering mobile banking app that has revolutionized the way people manage their finances. With a strong focus on innovation, we have reached over half a million users in just two years. We are now seeking Customer Support Specialists (f/m/d) to join our team.

  • Main Responsibilities:
  • Deliver exceptional customer service via chat and email, ensuring an excellent user experience in English.
  • Act as the voice of our customers, sharing feedback and reporting issues to enhance our product.
  • Collaborate with diverse teams to drive product improvements and innovations.
  • Represent Vivid Money and build strong relationships with our customers.

Essential Qualifications:

  • Demonstrated expertise in customer support or service, preferably in banking or financial services, with SME experience.
  • Exceptional problem-solving and decision-making skills.
  • Good observational skills for process and product improvement.
  • Outstanding interpersonal and communication skills, including verbal and written proficiency in English.
  • Ability to manage multiple tasks and thrive in a dynamic environment.
  • Comprehensive knowledge of SME banking products, services, and processes.
  • Availability to work within the CEST time zone, committing to 40 hours per week.

Why Join Vivid Money:

  • Be part of a new and innovative company.
  • Enjoy a great working atmosphere in a motivated and dynamic team.
  • Opportunities to learn and grow together with the company.