Workforce Coordinator

6 days ago


Manila, National Capital Region, Philippines Vivid Full time
About Us
Vivid Money is a pioneering mobile banking app that offers a comprehensive financial solution for its users. With a strong focus on innovation, we have managed to reach a significant milestone – over half a million users in just two years.
We aim to provide our employees with the opportunity to grow professionally and personally, offering a supportive environment where they can thrive. We value creativity and encourage our team members to bring innovative ideas to the table. Our goal is to foster a culture of continuous learning and development.

Your Requirements

  • Proven experience in customer service
  • Strong communication skills (fluency in German is a plus)
  • Proficient in Google Suite, particularly Google Sheets
  • Basic understanding of numbers and data analysis (SQL and/or statistics knowledge is a plus)

Why Choose Vivid?

  • Chance to be part of a trailblazing company
  • Positive and dynamic work environment
  • Ongoing opportunities for growth and development

About The Job

Your Responsibilities

  • Publish the CC Shift Plan regularly based on forecasts
  • Maintain the CC Shift Plan according to specialist and manager requests
  • Monitor contact volumes and adjust schedules as needed
  • Contribute to the implementation of a new WFM/IDM Tool, working on an exciting project


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