Staff Operations Manager

6 days ago


Manila, National Capital Region, Philippines Vivid Full time
About Vivid
Vivid Money is a revolutionary mobile banking app that integrates all daily financial needs into one intuitive platform. By offering an easy, flexible, and transparent solution to grow money, Vivid has successfully attracted over half a million users within two years.
We strive for our employees to achieve their full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage innovation and welcome unique ideas and opinions. Our goal is to be a dynamic environment where you can try new things, make mistakes, and learn from them.

Your Profile

  • Customer Service Experience
  • Excellent communication skills (German language proficiency is a plus)
  • Proficiency in Google Suite, especially Google Sheets
  • Affinity with numbers (basic SQL and/or statistics knowledge is a plus)

Why Join Vivid?

  • Opportunity to contribute to the creation of a groundbreaking company
  • Friendly working atmosphere in a motivated and dynamic team
  • Ongoing opportunities to learn and grow together with the company

About The Role

Your Mission

  • Regularly publish the CC Shift Plan for customer-facing roles based on Forecasts
  • Maintain CC Shift Plan according to requests from Specialists (Vacation, Sickness, Attrition, etc.) and Managers (Movers, Side Tasks, etc.)
  • Monitor intraday contact volumes and workload, adjusting schedules if necessary
  • Play a key role in implementing a new WFM/IDM Tool, tackling an exciting project


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