Operational Support Specialist
6 days ago
Vivid Money is a mobile banking app that revolutionizes the way people manage their finances. With a user-centric approach, we offer an easy, flexible, and transparent solution for growing money. We have successfully attracted over half a million users in just two years.
We believe in empowering our employees to reach their full potential and beyond. We provide tools for learning and development, encourage innovation, and foster a culture of continuous improvement. Our goal is to be a place where you can try new things, make mistakes, and learn from them.
Your Profile
- Customer Service Expertise
- Excellent communication skills (German language skills are a plus)
- Proficiency in Google Suite, especially Google Sheets
- Aptitude for numbers (basic SQL and/or statistics knowledge is a plus)
Why Join Vivid?
- Opportunity to contribute to a groundbreaking company
- Dynamic and positive work environment
- Ongoing opportunities for growth and development
About The Role
Your Responsibilities
- Publish the CC Shift Plan regularly based on forecasts
- Maintain the CC Shift Plan according to specialist and manager requests
- Monitor contact volumes and adjust schedules as needed
- Play a key role in implementing a new WFM/IDM Tool, working on an exciting project
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