Sales Growth Expert

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱2,500,000 - ₱3,000,000
Job Description

We are seeking a highly skilled Customer Success Manager to join our team. The ideal candidate will have a proven track record of managing a portfolio of mid-market and enterprise accounts, maximizing the impact and value of our product for users, stakeholders, and their business.

This role is responsible for onboarding new customers, ensuring a seamless integration of our product into their sales processes. The successful candidate will develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a deployment that helps them achieve their goals.

The Customer Success Manager will conduct regular customer check-ins to share outcomes, address any issues, and identify opportunities for optimization and growth. They will analyze customer usage metrics to identify features that might provide value and proactively lead upsell conversations. Additionally, they will monitor customer health metrics and develop proactive plans to address areas of concern.

Requirements
  • 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
  • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
  • 2+ years of SDR or SDR management experience
  • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
Benefits

We offer competitive compensation and comprehensive benefits. Our company values diversity, equity, and inclusion and strives to create a workplace that is free from discrimination, harassment, and retaliation.

Job Details

Seniority level: Mid-Senior level

Employment type: Full-time

Industries: Software Development

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