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Customer Service Technical Specialist

2 months ago

Quezon City, National Capital Region, Philippines DynamIQ Enterprise Solution Inc. Full time

DynamIQ Enterprise Solution Inc. is seeking a skilled Customer Service Technical Specialist to join our team.

About the Role

This is a full-time position responsible for providing exceptional technical support to SAP Business One users.

We are looking for someone with strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

The ideal candidate will have in-depth knowledge of SAP Business One functionality, modules, and configurations.

Key Responsibilities:

  • Provide technical assistance via phone, email, or ticketing system
  • Analyze and diagnose user-reported issues related to SAP Business One implementation, configuration, and functionality
  • Troubleshoot and resolve technical problems, including system errors, performance issues, and data discrepancies
  • Collaborate with users to understand their requirements and provide suitable solutions or workarounds
  • Document all support activities, including issue details, solutions provided, and troubleshooting steps
  • Assist with user training and onboarding activities related to SAP Business One usage and best practices

Qualifications:

  • Bachelor's degree in Accounting, Computer Science, Information Technology, or relevant courses
  • In-depth knowledge of SAP Business One functionality, modules, and configurations
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and prioritize tasks effectively

Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.