Building Successful Customer Relationships

1 day ago

Mabalacat, Central Luzon, Philippines beBeeRetention Full time ₱4,500,000 - ₱7,500,000
Customer Success Manager Role

We are seeking an experienced Customer Success Manager to join our team. This role is pivotal in enhancing customer retention through the design of intuitive user experiences and the implementation of churn reduction strategies.

Key Responsibilities:

  • Identify, monitor, and analyze key customer metrics to inform retention strategies.
  • Collaborate with cross-functional teams to improve UI/UX and reduce churn.
  • Develop and test solutions to enhance navigational flow and usability.
  • Partner with sales and marketing to align retention initiatives with business objectives.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
  • Solve problems quickly and efficiently.
  • Pursue continuous improvement in processes and systems.

Requirements:

  • A solid understanding of SaaS, user journey mapping, and usability principles.
  • Strong knowledge of navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.

Job Details:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing
  • Industry: IT Services and IT Consulting

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