
Successful Customer Relationships Manager
1 day ago
This role is a first step in the CSM organisation, primarily focusing on the Tech segment. You will collaborate with other teams and participate in campaign efforts to connect with a diverse set of users of Canonical products and identify our future champions.
- A strong focus on supporting customers by finding solutions to ticket requests.
- Enrich documentation about problem solving, Q&A, onboarding materials.
- Drive campaigns targeting multiple customers through digital touch-points and activities.
- Identify high potential as well as high risk customers from newly onboarded users or customers
- Onboard new customers and introduce them to our products and support processes.
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Key Responsibilities include:
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