Team Leader

3 days ago

Manila, National Capital Region, Philippines Fusion CX Full time $104,000 - $130,878 per year

Company Description

At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection. Our AI-driven tools and analytics empower our team to understand and anticipate customer needs, while our dedicated professionals ensure that every interaction is meaningful and memorable. We serve various sectors including BFSI, Healthcare, Retail, Utility, and Telecom, prioritizing continuous innovation to keep our clients ahead in a competitive landscape. With operations in 15 countries and a global workforce of 20,000 professionals, we provide localized support and insights, ensuring our solutions are globally informed and regionally relevant.

Role Description

This is a full-time remote role for a Team Leader at our Legazpi site in Bicol. The Team Leader will oversee daily operations, manage team performance, and ensure that customer service standards are consistently met. Responsibilities include training and mentoring team members, monitoring KPIs, and facilitating effective communication within the team. The role requires a commitment to delivering excellent customer service and achieving operational excellence.

Qualifications

  • Team Management and Leadership experience
  • Strong Communication and Interpersonal skills
  • Problem Solving and Analytical skills
  • Ability to work independently and remotely
  • Experience in Customer Service or related fields is a plus
  • Bachelor's degree in Business Administration, Management, or related field is preferred

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