Remote Customer Service Professional

1 day ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time ₱180,000 - ₱240,000
Job Description

We are seeking a Customer Service Representative to support our clients with inquiries and provide excellent service.

The ideal candidate will be able to handle inbound and outbound calls professionally and efficiently, resolve customer issues on the first call through effective problem-solving, and accurately document interactions and process claims.

Additionally, the representative will guide customers through options to find the best solutions, follow scripts, policies, and procedures while using available resources, and protect customer privacy and handle sensitive information appropriately.

Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Good troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits
  • HMO coverage and dependent coverage
  • Dental coverage and in-house dental assistance
  • Meal during training, career growth opportunities, and allowances
  • Performance and loyalty bonuses
  • Employee shuttle services and company events

Additional Information

This job description provides a general overview of the role and is not an all-inclusive list of duties. The employer reserves the right to revise the description at any time. This is not a contract of employment, and either party may terminate employment at any time.

Equal Opportunity

Mass Markets and its affiliates are equal opportunity employers. All employment decisions are based on merit, qualifications, and business needs. We prohibit discrimination and harassment of any kind.

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