Remote Customer Service Representative

2 days ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time $45,000 - $65,000
About the Role

We're seeking a talented individual to join our team as a Remote Customer Service Agent. In this role, you'll have the opportunity to work with a diverse portfolio of clients and provide exceptional customer experiences.

As a key member of our team, you'll be responsible for handling inbound and outbound calls, resolving customer issues, and providing accurate documentation of interactions.

To succeed in this role, you'll need strong communication skills, a high level of proficiency in English, and the ability to work effectively in a fast-paced environment.

If you're a motivated and dedicated individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.


Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Requirements
  • A high school diploma or equivalent.
  • Prior call center experience is essential.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • A high-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits
  • HMO Coverage plus a dependent.
  • Rent Allowance: ₱12,000.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000, giving you easier access to quality care.
  • Free meal during training.
  • Career growth and learning opportunities.

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