Remote Customer Service Professional

1 day ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Customer Service Representative

As a key member of our team, you will provide exceptional customer service through inbound and outbound calls. You will work closely with clients to resolve their issues, promote new products and services, and build strong relationships.

This role requires strong communication skills, the ability to multitask, and a willingness to learn and adapt quickly. If you are a detail-oriented individual who is passionate about delivering top-notch service, we encourage you to apply.

Responsibilities:
  • Handle incoming inquiries and proactively reach out to existing customers to promote new products and services.
  • Resolve customer issues efficiently and effectively through problem-solving and research.
  • Accurately document interactions and process claims in a timely manner.
  • Guide customers through options to find the best solutions for their needs.
  • Follow established procedures and guidelines while utilizing available resources.
  • Protect customer privacy and handle sensitive information with discretion.
  • Escalate complex issues to the appropriate team members when necessary.
  • Stay up-to-date with training, updates, and program knowledge to provide excellent service.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits:
  • HMO coverage plus a dependent.
  • Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage.
  • Dental coverage and in-house dental assistance.
  • Free meals during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • In-house disinfection practices; opportunities for growth and promotion.
  • Employee shuttle services; company retreats and off-site events.
  • Recognition, rewards, and social opportunities.
Physical Requirements:

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. May need to move objects and lift up to forty (40) pounds in occasional tasks.

Conditions of Employment:
  • Must be authorized to work in the country where the job is based.
  • Willingness to submit to background/security investigations and drug screening as a condition of employment.

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