Business Benefits Professional

18 hours ago

San Fernando, Central Luzon, Philippines beBeeEmployment Full time $50,000 - $80,000
Benefits Specialist Job

This role is pivotal in our organization, involving client-facing support for benefit inquiries from assigned customers in North America.

You will build relationships with customers, manage cases, and provide Tier II support for questions from the Employee Contact Center. You will also assist the processing team with queries regarding standard benefit processes and participate in yearly Open Enrollment projects.

Key Responsibilities:
  • Triage Inquiries & Provide Solutions: Triage inquiries and issues for assigned customers and provide solutions via our CRM tool as outlined by our team's guidelines.
  • Tier II Support: Provide tier II support for questions from the Employee Contact Center. Engage the customer for Appeals and close the loop with the employee.
  • Configuration: Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
  • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed.
  • Create Standard Operating Procedures: Create Standard Operating Procedures (SOPs) for new customers and customize to customer requirements.
  • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist when necessary.
  • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE related processes.
  • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
  • Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customers business needs and business practices.

We are looking for a candidate with excellent analytical and problem-solving skills, experience in US benefits, and strong communication skills. A bachelor's degree in business, human resources, or equivalent experience is desired. Demonstrated understanding of US benefit compliance and knowledge of regulatory requirements are mandatory.

What We Offer:
  • A diverse and inclusive work environment
  • A comprehensive wellness program
  • Competitive pay and benefits
  • Ongoing training and development opportunities

We are an equal opportunity employer and consider all individuals for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

  • Benefits Administrator

    1 week ago

    San Fernando, Central Luzon, Philippines beBeeBenefits Full time ₱100,000 - ₱120,000

    Job TitleA skilled Benefits Administrator is sought after to manage the administration and compliance of Canada Pension Plan (CPP) and Employment Insurance (EI) benefits for employees.This role involves ensuring accurate enrollment, deductions, and remittances related to CPP and EI contributions. The successful candidate will serve as a resource for...

  • Business Development Professional

    18 hours ago

    San Fernando, Central Luzon, Philippines beBeeBusinessDevelopment Full time ₱60,000 - ₱80,000

    Drive Sales Growth as a Business Development ProfessionalWe are seeking a motivated and results-driven business development professional to spearhead new business opportunities.Key Responsibilities:Identify, qualify, and engage potential clients across various industries using proactive outreach strategies.Conduct thorough research to pinpoint businesses...

  • Group Benefits Expert

    2 weeks ago

    San Fernando, Central Luzon, Philippines beBeeBenefits Full time ₱1,000,000 - ₱1,200,000

    About The RoleWe are seeking a seasoned benefits administration professional to oversee the management and administration of employee group benefits programs. This role involves ensuring compliance with benefit plan regulations, providing guidance on benefit options, and facilitating communication related to group benefits.Key ResponsibilitiesAdminister all...

  • Employee Benefits Administrator

    1 week ago

    San Fernando, Central Luzon, Philippines beBeeEmployee Full time ₱900,000 - ₱1,200,000

    Job Title: Employee Benefits AdministratorWe are seeking an experienced and skilled individual to join our team as an Employee Benefits Administrator. As a key member of our human resources department, you will play a crucial role in ensuring the accurate administration and compliance of employee benefits.Job Description:The successful candidate will be...

  • Human Resources Benefits Specialist

    4 days ago

    San Fernando, Central Luzon, Philippines beBeeBenefits Full time $60,000 - $75,000

    Job OverviewMCI, a leading Business Process Outsourcing (BPO) company, specializes in delivering tailored solutions to meet diverse client needs.The HR Benefits Administrator will be responsible for administering employee benefits programs, ensuring compliance with regulations, and providing support to employees regarding their benefits inquiries.Key...

  • Business Growth Professional

    19 hours ago

    San Fernando, Central Luzon, Philippines beBeeDevelopment Full time ₱50,000 - ₱1,000,000

    Business Development OpportunityWe are seeking a skilled professional to develop and promote our services in Southeast Asia. As a Business Development Specialist, you will be responsible for achieving assigned sales targets and representing us in front of an audience.">Develop and promote our services through various channels.Meet or exceed assigned sales...

  • Employee Benefits Specialist

    15 hours ago

    San Fernando, Central Luzon, Philippines beBeeBenefitsCoordinator Full time $66,990 - $75,909

    Job TitleMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking an Individual who will manage the administration and compliance of Canada Pension Plan (CPP) and Employment Insurance (EI) benefits for employees.The ideal candidate will have proven...

  • Group Benefits Administrator

    2 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimePosition OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Group Benefits Administrator,...

  • Business Analysis Professional

    13 hours ago

    San Fernando, Central Luzon, Philippines beBeeBusinessAnalysis Full time ₱4,000,000 - ₱8,000,000

    Business Analysis ProfessionalWe are seeking a highly skilled Business Analysis Professional to join our team. In this role, you will be responsible for collaborating with stakeholders to gather, analyze and document business requirements.The successful candidate will have strong communication skills, problem-solving abilities, and experience working in an...

  • Employee Benefits Coordinator

    7 days ago

    San Fernando, Central Luzon, Philippines beBeeBenefitsAdministration Full time ₱300,000 - ₱400,000

    Job OverviewThis role involves the administration and management of employee benefits related to Canada Pension Plan (CPP) and Employment Insurance (EI). Key responsibilities include ensuring accurate enrollment, deductions, and remittances.Key ResponsibilitiesAdminister CPP and EI benefits for eligible employees, adhering to government regulations and...