Group Benefits Administrator

Overview

Full-Time

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Group Benefits Administrator, who will be responsible for the management and administration of employee group benefits programs within the organization. The role will involve overseeing enrollment, changes, and terminations of benefits, as well as serving as a liaison between employees, insurance carriers, and internal stakeholders. The candidate will ensure compliance with benefit plan regulations, support employees with benefit inquiries, and facilitate communication related to group benefits.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Administer all aspects of group benefits programs.
• Manage the enrollment process for new hires, qualifying events, and open enrollment periods, ensuring accurate and timely processing of benefit elections and changes.
• Communicate group benefits options, changes, and updates to employees through various channels, including employee meetings, email communications, and online portals.
• Provide guidance and assistance to employees regarding benefit options, eligibility criteria, coverage details, and enrollment procedures.
• Act as the primary point of contact for benefit vendors, brokers, and third-party administrators.
• Coordinate with insurance carriers and providers to resolve issues, facilitate claims processing, and ensure compliance with service level agreements.
• Ensure compliance with federal, state, and local regulations governing group benefits programs, including ERISA, ACA, HIPAA, and COBRA.
• Prepare and distribute required benefit notices, disclosures, and reports to employees and regulatory agencies as necessary.
• Maintain accurate and up-to-date records of employee benefits elections, changes, and terminations in the HRIS or benefits administration system.
• Generate reports and analyze data to monitor benefit utilization, costs, and trends.
• Provide responsive and customer-focused support to employees regarding benefit inquiries, claims issues, and coverage questions.
• Conduct employee education sessions and workshops to promote awareness of available benefits and encourage participation.
• Assist in the development and implementation of benefit policies, procedures, and guidelines.
• Document benefit processes, workflows, and standard operating procedures to ensure consistency and compliance.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• Proven experience in benefits administration, HR operations, or related roles, preferably in a corporate environment.
• Thorough understanding of group benefits programs, regulations, and compliance requirements.
• Proficiency in benefits administration software, HRIS systems, and Microsoft Office Suite.
• Excellent attention to detail and accuracy in data entry and financial transactions.
• Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and discrepancies.
• Effective communication and interpersonal skills, with the ability to collaborate across departments and interact with vendors and stakeholders.
• Ability to prioritize tasks, meet deadlines, and work independently in a fast-paced environment.

Conditions of Employment

• All MCI Locations — Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position — Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation and Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent rank and file: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage with in-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social interaction opportunities and recognition programs
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Additional Information

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks; may reach in any direction; raise or lower objects; move objects from place to place; hold onto objects; and may exert up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination and committed to equal opportunity. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI will not tolerate discrimination or harassment based on protected characteristics. Reasonable accommodation is provided where required by law.

About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges differently, delivering industry-leading solutions that drive exceptional experiences. MCI provides BPO, staff augmentation, contact center services, and IT Services. Details about history and scope are included in the original posting.

The disclaimer content has been retained from the original description where applicable.

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