Contact Center Management Professional

Company OverviewWe are One Contact Center, a dynamic and innovative company that offers an open, friendly and professional work environment. Our team is committed to providing exceptional service to our clients, and we believe in the importance of personal and professional growth.

About Us:Global Integrated Contact Facilities is a leading provider of contact center services, specializing in healthcare and other industries. Our team of experts is dedicated to delivering exceptional customer experiences and exceeding client expectations.Why Work with Us:We offer a dynamic and supportive work environment, with opportunities for growth...

Contact Center Leadership OpportunityWe are looking for a seasoned professional to fill the role of Site Director, Operations at NTT Business Process Outsourcing. In this critical position, you will be accountable for the overall success of the contact center, leading a team of talented individuals to deliver exceptional customer experiences and drive...

We are seeking an experienced Contact Center Leadership Specialist to join our team at Transcom Worldwide. In this role, you will be responsible for leading high-performing teams of analysts and contributing to the development of strategic plans to optimize contact center operations.Main Responsibilities:Develop and implement WFM processes for contact...

About the Role:The Contact Center Supervisor is responsible for supervising a team of customer service representatives in a fast-paced contact center environment. This includes coaching and developing team members, managing metrics and performance criteria, and driving a culture of accountability and continuous improvement.Responsibilities:• Supervise a...

Company Overview:We are a dynamic and rapidly growing business process outsourcing company, One Contact Center. Our mission is to deliver exceptional customer experiences that drive loyalty and retention for our clients.What We Offer:A supportive and collaborative work environment that fosters growth and development.A competitive salary package with...

About the RoleWe are seeking a Contact Center Strategy Director to join our team at MCI. This is an exciting opportunity to leverage your expertise in contact center operations and strategy to drive business growth and excellence.As a Contact Center Strategy Director, you will be responsible for developing and implementing contact center strategies that...

About the JobWe are seeking an experienced leader to join our team as a Site Director, Call Center Operations. In this role, you will be responsible for managing the day-to-day operations of the contact center, overseeing the operating systems, including policies and procedures, organizational structure, and information flow.As a Site Director, you will...

Key QualificationsTo succeed in this role, you will need:Fifteen months of experience with formal education or training such as degrees, courses of study, certificationAssociate's/Bachelor's degreeMinimum of one year of previous sales/customer service experience, preferably in a related industry.Experienced contact center professional, effective telephone,...

OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking an experienced Contact Center Operations Manager to support...

Neksjob Philippines is seeking experienced Contact Center Representatives to join our team.Job OverviewAs a Contact Center Representative, you will be responsible for providing exceptional customer service to clients.You will handle inquiries, resolve issues, and provide product information to customers via phone, email, or chat.This role requires excellent...

About the RoleThe WFM Team Lead Specialist will possess a strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multichannel contact center environment.This position is responsible for leading a geographically dispersed team of analysts in planning,...

ResponsibilitiesOversee the implementation and continuous maintenance of programs within the contact center.Direct the development of service policies within the contact center, ensuring alignment with overall business strategies.Responsible for ensuring compliance with contractual service standards and developing and implementing efficiency initiatives to...

About Us:We are One Contact Center, a leading business process outsourcing company dedicated to delivering exceptional customer experiences. Our team of experts works closely with clients to understand their unique needs and provide tailored solutions that drive results.Job Type:This is a full-time position offering a competitive salary package,...

About the Role:We are looking for a highly skilled Technical Support Representative to join our team at One Contact Center. As a Technical Support Representative, you will be responsible for providing exceptional customer support to our clients via phone, email, and chat channels. This includes troubleshooting and resolving technical issues related to...

E-commerce Customer Support Job Summary:We are seeking a highly skilled Technical Support Representative to join our team at One Contact Center. As a Technical Support Representative, you will be responsible for providing exceptional customer support to our clients via phone, email, and chat channels. This includes troubleshooting and resolving technical...

Job DescriptionThis is an exciting opportunity to join our team as a Staff Scheduling Specialist. As a key member of our workforce management team, you will be responsible for planning, scheduling, and monitoring contact center operations.The ideal candidate will have a strong background in workforce management, with experience in scheduling, forecasting,...

RequirementsExtensive Experience: At least 10 years of experience managing contact center operations, with a proven track record of success in managing large teams and complex processes.Educational Background: A degree or diploma in Business Administration or a related field is required, providing a solid foundation in business principles and...

Key ResponsibilitiesThe successful candidate will be responsible for:Responding to customer inquiries and resolving issues in a timely and effective manner.Engaging with customers and vendors via multiple communication channels.Maintaining accurate records and updates on customer tickets.Collaborating with internal support teams to drive timely...

About MCI:MCI helps customers take on their customer experience and digital transformation challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.The company assists businesses with various needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe...