Contact Center Strategy Director

Contact Center Leadership OpportunityWe are looking for a seasoned professional to fill the role of Site Director, Operations at NTT Business Process Outsourcing. In this critical position, you will be accountable for the overall success of the contact center, leading a team of talented individuals to deliver exceptional customer experiences and drive...

About Us:Global Integrated Contact Facilities is a leading provider of contact center services, specializing in healthcare and other industries. Our team of experts is dedicated to delivering exceptional customer experiences and exceeding client expectations.Why Work with Us:We offer a dynamic and supportive work environment, with opportunities for growth...

About the JobWe are seeking an experienced leader to join our team as a Site Director, Call Center Operations. In this role, you will be responsible for managing the day-to-day operations of the contact center, overseeing the operating systems, including policies and procedures, organizational structure, and information flow.As a Site Director, you will...

About the Role:The Contact Center Supervisor is responsible for supervising a team of customer service representatives in a fast-paced contact center environment. This includes coaching and developing team members, managing metrics and performance criteria, and driving a culture of accountability and continuous improvement.Responsibilities:• Supervise a...

Job Description:We are seeking an experienced Contact Center Director to lead our site operations. The ideal candidate will have a strong background in customer service leadership, with a proven track record of driving sales growth and improving operational efficiency.As a Contact Center Director at MCI, you will be responsible for managing a team of sales...

About the RoleThe WFM Team Lead Specialist will possess a strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multichannel contact center environment.This position is responsible for leading a geographically dispersed team of analysts in planning,...

ResponsibilitiesOversee the implementation and continuous maintenance of programs within the contact center.Direct the development of service policies within the contact center, ensuring alignment with overall business strategies.Responsible for ensuring compliance with contractual service standards and developing and implementing efficiency initiatives to...

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.A Career at NTT DATA Means:Having...

We are seeking an experienced Contact Center Leadership Specialist to join our team at Transcom Worldwide. In this role, you will be responsible for leading high-performing teams of analysts and contributing to the development of strategic plans to optimize contact center operations.Main Responsibilities:Develop and implement WFM processes for contact...

Company OverviewWe are One Contact Center, a dynamic and innovative company that offers an open, friendly and professional work environment. Our team is committed to providing exceptional service to our clients, and we believe in the importance of personal and professional growth.

About the Opportunity: We are looking for a Contact Center Management Professional to join our team. As a key member of our organization, you will be responsible for managing the day-to-day operations of our contact center.Key Responsibilities:Manage the day-to-day operations of the contact center, including staff scheduling and management.Coach and develop...

About the RoleJob DescriptionThe Site Director, Operations will oversee the day-to-day operations of the contact center, managing the operating systems, including policies and procedures, organizational structure, and information flow. This role requires strategic thinking, problem-solving, and effective communication skills to ensure consistent quality and...

Neksjob Philippines is seeking experienced Contact Center Representatives to join our team.Job OverviewAs a Contact Center Representative, you will be responsible for providing exceptional customer service to clients.You will handle inquiries, resolve issues, and provide product information to customers via phone, email, or chat.This role requires excellent...

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.A Career at NTT DATA Means:Having...

Job DescriptionThe Site Director, Call Center Operations is a critical role that requires a strong leader with excellent communication and interpersonal skills. You will be responsible for leading a team of contact center managers and supervisors to deliver exceptional customer experiences.You will oversee the development and implementation of service...

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.This role works closely with corporate leadership and requires a high degree of...

About the Role:We are looking for a highly skilled Technical Support Representative to join our team at One Contact Center. As a Technical Support Representative, you will be responsible for providing exceptional customer support to our clients via phone, email, and chat channels. This includes troubleshooting and resolving technical issues related to...

E-commerce Customer Support Job Summary:We are seeking a highly skilled Technical Support Representative to join our team at One Contact Center. As a Technical Support Representative, you will be responsible for providing exceptional customer support to our clients via phone, email, and chat channels. This includes troubleshooting and resolving technical...

About Us:We are One Contact Center, a leading business process outsourcing company dedicated to delivering exceptional customer experiences. Our team of experts works closely with clients to understand their unique needs and provide tailored solutions that drive results.Job Type:This is a full-time position offering a competitive salary package,...

Transcom Worldwide is seeking an experienced Workforce Management Director to lead our teams of analysts and contribute to the development of strategic plans to optimize contact center operations. As a seasoned professional with at least 5 years of experience in workforce management, you possess a strong knowledge of real-time management, scheduling, and...