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E-commerce Technical Support Specialist

3 weeks ago


Pasig, National Capital Region, Philippines One Contact Center Full time

About the Role:

We are looking for a highly skilled Technical Support Representative to join our team at One Contact Center. As a Technical Support Representative, you will be responsible for providing exceptional customer support to our clients via phone, email, and chat channels. This includes troubleshooting and resolving technical issues related to e-commerce platforms, payment gateways, and integrations.

Key Responsibilities:

  • Provide expert-level technical support to clients via phone, email, and chat channels.
  • Troubleshoot and resolve complex technical issues related to e-commerce platforms, payment gateways, and integrations.
  • Work closely with cross-functional teams to resolve issues and complete assigned projects.

Requirements:

  • Extensive experience in technical support roles.
  • Strong analytical and problem-solving skills.
  • Familiarity with e-commerce platforms and technologies.

What We Offer:

  • A competitive salary package with opportunities for performance-based bonuses.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for career advancement and professional growth within the company.