Senior Executive

7 days ago


Pasig, National Capital Region, Philippines NTT Business Process Outsourcing Full time
Requirements
  • Extensive Experience: At least 10 years of experience managing contact center operations, with a proven track record of success in managing large teams and complex processes.
  • Educational Background: A degree or diploma in Business Administration or a related field is required, providing a solid foundation in business principles and practices.
  • Leadership Skills: Exceptional ability to organize, prioritize, and plan work activities efficiently, ensuring effective use of time and resources.
  • Analytical Ability: Strong analytical abilities to assess situations, identify problems, and develop effective solutions.
  • Adaptability: Flexibility and resilience in adapting to changing circumstances and new challenges in a fast-paced setting.
  • Relationship Building: Strong ability to build and maintain positive relationships with clients, colleagues, and stakeholders.
  • Team Management: Demonstrated capability in leading and managing diverse teams, both within and outside of direct reporting lines.
  • Change Management: Proven ability to lead and implement change initiatives, ensuring smooth transitions and successful outcomes.


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