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Contact Center Operations Manager Lead

2 weeks ago

Pasig, National Capital Region, Philippines MCI Full time
Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an experienced Contact Center Operations Manager to support commercial and public sector clients. As a key member of our team, you will be responsible for coaching and developing a team of supervisors and directly overseeing the performance of your team.

The ideal candidate will possess a strong background in call center operations management, excellent organizational skills, and the ability to work effectively with cross-functional teams. If you are a motivated and results-driven professional looking for a new challenge, please consider joining our team.