Global Contact Center Leadership Role

About Us:Global Integrated Contact Facilities is a leading provider of contact center services, specializing in healthcare and other industries. Our team of experts is dedicated to delivering exceptional customer experiences and exceeding client expectations.Why Work with Us:We offer a dynamic and supportive work environment, with opportunities for growth...

We are seeking an experienced Contact Center Leadership Specialist to join our team at Transcom Worldwide. In this role, you will be responsible for leading high-performing teams of analysts and contributing to the development of strategic plans to optimize contact center operations.Main Responsibilities:Develop and implement WFM processes for contact...

Contact Center Leadership OpportunityWe are looking for a seasoned professional to fill the role of Site Director, Operations at NTT Business Process Outsourcing. In this critical position, you will be accountable for the overall success of the contact center, leading a team of talented individuals to deliver exceptional customer experiences and drive...

About the RoleWe are seeking a Contact Center Strategy Director to join our team at MCI. This is an exciting opportunity to leverage your expertise in contact center operations and strategy to drive business growth and excellence.As a Contact Center Strategy Director, you will be responsible for developing and implementing contact center strategies that...

About the Role:The Contact Center Supervisor is responsible for supervising a team of customer service representatives in a fast-paced contact center environment. This includes coaching and developing team members, managing metrics and performance criteria, and driving a culture of accountability and continuous improvement.Responsibilities:• Supervise a...

About MCI:MCI helps customers take on their customer experience and digital transformation challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.The company assists businesses with various needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe...

About the RoleThe WFM Team Lead Specialist will possess a strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multichannel contact center environment.This position is responsible for leading a geographically dispersed team of analysts in planning,...

Job DescriptionThis leadership position is responsible for daily operations and opportunities to improve conversion, efficiencies, customer service levels, deliver specific sales objectives and support the call center in all facets.Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A...

About the Opportunity: We are looking for a Contact Center Management Professional to join our team. As a key member of our organization, you will be responsible for managing the day-to-day operations of our contact center.Key Responsibilities:Manage the day-to-day operations of the contact center, including staff scheduling and management.Coach and develop...

Company OverviewWe are One Contact Center, a dynamic and innovative company that offers an open, friendly and professional work environment. Our team is committed to providing exceptional service to our clients, and we believe in the importance of personal and professional growth.

About the JobThis full-time, local, on-site position requires employees to report to work at one of our physical contact center locations. As an operations manager, you will be responsible for managing metrics, performance criteria, policies, and procedures to improve call center productivity continuously.You will also be responsible for driving a culture of...

Neksjob Philippines is seeking experienced Contact Center Representatives to join our team.Job OverviewAs a Contact Center Representative, you will be responsible for providing exceptional customer service to clients.You will handle inquiries, resolve issues, and provide product information to customers via phone, email, or chat.This role requires excellent...

Key ResponsibilitiesThe successful candidate will be responsible for:Responding to customer inquiries and resolving issues in a timely and effective manner.Engaging with customers and vendors via multiple communication channels.Maintaining accurate records and updates on customer tickets.Collaborating with internal support teams to drive timely...

Global Integrated Contact Facilities is seeking a highly motivated and results-driven Strategic Partnership Development SpecialistTo succeed in this role, you will be responsible for acquiring new clients and growing existing partnerships to meet revenue targets.New Business Acquisition: Identify and pursue new business opportunities through prospecting,...

About the JobWe are seeking an experienced leader to join our team as a Site Director, Call Center Operations. In this role, you will be responsible for managing the day-to-day operations of the contact center, overseeing the operating systems, including policies and procedures, organizational structure, and information flow.As a Site Director, you will...

Associate Specialist, Contact Center (Mandarin speaking)Applylocations: Manilla, Philippines (Transfast)time type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: May 31, 2025 (30+ days left to apply)job requisition id: R-244894Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together...

Job DescriptionThis is an exciting opportunity to join our team as a Staff Scheduling Specialist. As a key member of our workforce management team, you will be responsible for planning, scheduling, and monitoring contact center operations.The ideal candidate will have a strong background in workforce management, with experience in scheduling, forecasting,...

Benefits and CompensationMCI offers a competitive compensation package, including:Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars.Health Benefits: Full-time...

Key ResponsibilitiesSchedule and Manage WorkforceDevelop and implement effective schedules to meet business needs and ensure adequate staffing levels.Lead and Develop Team MembersProvide guidance, coaching, and feedback to team members to help them achieve their full potential.Analyze and Improve ProcessesConduct regular audits to identify areas for...

Job DescriptionWe are seeking a highly skilled Senior Manager/Director of Client Services to join our team at Transcom Worldwide. In this role, you will play a critical part in ensuring the success of client partnerships and maintaining positive relationships with assigned clients.Main Responsibilities:Act as the primary point of contact for assigned...