Customer Experience Associate

2 days ago


Iloilo City, Western Visayas, Philippines Gratitude Philippines Full time

We are seeking a highly motivated and detail-oriented Service Delivery Specialist to join our team at Gratitude Philippines.

About the Role:

The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints in a timely and professional manner, and working collaboratively with internal stakeholders to achieve business objectives.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat, ensuring that all issues are resolved efficiently and effectively
  • Work closely with colleagues to resolve complex customer complaints, utilizing problem-solving skills to find creative solutions
  • Maintain accurate records of customer interactions, updating databases as necessary
  • Participate in ongoing training and development programs to enhance customer service skills and stay up-to-date on company policies and procedures

Requirements:

  • At least 2 years of college education (with at least 72 units) and 6 months of BPO or CSR-related work experience, or a graduate of a 4-year course with or without work experience
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously

Benefits:

  • Competitive salary: PHP 35,000 - PHP 45,000 per month
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment

How to Apply:



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