Customer Experience Associate
1 month ago
We are seeking a highly motivated and detail-oriented Service Delivery Specialist to join our team at Gratitude Philippines.
About the Role:
The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints in a timely and professional manner, and working collaboratively with internal stakeholders to achieve business objectives.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat, ensuring that all issues are resolved efficiently and effectively
- Work closely with colleagues to resolve complex customer complaints, utilizing problem-solving skills to find creative solutions
- Maintain accurate records of customer interactions, updating databases as necessary
- Participate in ongoing training and development programs to enhance customer service skills and stay up-to-date on company policies and procedures
Requirements:
- At least 2 years of college education (with at least 72 units) and 6 months of BPO or CSR-related work experience, or a graduate of a 4-year course with or without work experience
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously
Benefits:
- Competitive salary: PHP 35,000 - PHP 45,000 per month
- Ongoing training and development opportunities
- A supportive and dynamic work environment
How to Apply:
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