Team Leader – Customer Service

Support Services Group Call Center Team LeadSupport Services Group is seeking a highly energetic and collaborative Team Lead. This role reports to the Operations Manager or as designated by the Director of Operations.The ideal candidate should have excellent written and verbal communication skills and the ability to liaise effectively with client...

Customer Service RepresentativeThis is a key role in ensuring that customers have a positive experience when interacting with our team members.We are looking for individuals who can welcome customers in a professional and courteous manner, making them feel valued and appreciated.The ideal candidate will be able to assess customer needs and provide assistance...

Sales Team Leader (Travel and Tours Call Center) - CebuWe are hiring a Sales Team Leader for our Travel and Tours Call Center in Cebu.About the roleThe Sales Team Leader will oversee a team of sales agents, ensuring targets are met and providing leadership and support to the team.Work SetupOnsite in Cebu.Benefits include:10 VLs and 10 SLs annuallyHMO...

KEY FUNCTIONS/RESPONSIBILITIES:Provide real-time support to assigned agents so they'll perform at their highest level.Provide statistical/performance feedback and coaching on a regular basis to each team member.Write and administer performance reviews for skill improvement.Be available for employees who experience work and/or personal problems, providing...

KEY FUNCTIONS/RESPONSIBILITIES:Provide real-time support to assigned agents so they'll perform at their highest level.Provide statistical/performance feedback and coaching on a regular basis to each team member.Write and administer performance reviews for skill improvement.Be available for employees who experience work and/or personal problems, providing...

As a Team Leader, you will be responsible for overseeing and guiding a team to achieve its objectives efficiently. You will be the key point of contact between team members and management, ensuring that projects are completed on time and meet the company's standards. Your role will involve motivating the team, managing performance, and facilitating effective...

Qualifications:Undergraduates/Graduates with 2 to 3 years of work experience as a Team LeaderShould have patience and not be overawed by difficult situationsNeed to have sound customer service skills and soft skills with prime focus being on customer satisfactionGood working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online...

We are seeking a Strategic Customer Experience Leader to drive business growth by enhancing the customer experience across our services. This role requires strong leadership and analytical skills to identify areas of improvement and implement data-driven solutions.Key Responsibilities:Lead cross-functional teams to develop and execute customer experience...

Job Title: Team Lead Voice SupportWork Arrangement: OnsiteShift: 24x7 Rotating ShiftsLocation: CebuStart Date: ASAPOpenings: 25About the Role:We are seeking a proactive and experienced Team Lead to manage a voice support team within a customer service operations environment. The ideal candidate will have a strong background in leading teams, especially in...

Job Title: Team Lead Voice Support (Retail Domain Preferred) Work Arrangement: Onsite Shift: 24x7 Rotating Shifts Location: Cebu Start Date: ASAPOpenings: 25 About the Role: We are seeking a proactive and experienced Team Lead to manage a voice support team within a customer service or retail operations environment. The ideal candidate will have a...