Technical Operations Manager

1 week ago

Barcelona, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200
Job Title: Technical Operations Specialist

This is a Senior Technical Operations Specialist role, where you will be responsible for managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution.

You will also conceptualize new operational flows and guarantee the seamless operation of all company products. This position plays a vital role in shaping the direction and efficiency of our business.

  • Key Responsibilities:
  • Operational Ownership: Take full ownership of high-level monitoring for the company's operations.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects.
Requirements:
  • You bring at least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
  • You are able to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level.
  • You have a product-oriented mindset: You do not focus on the immediate solution only, but you are bringing long-term risk prevention and mitigation strategies.
  • You feel comfortable with investigating into complex SQL queries and relational databases.
About Us:

We are a globally present company with our HQ in Berlin. We are aiming to hire a professional based in Berlin/Germany and SEA region.

Our team works collaboratively across departments to ensure seamless issue resolution and clear updates. If you're looking for a challenging role that offers growth opportunities, please apply below.

This role offers a Mid-Senior level position with a Full-time schedule. The ideal candidate will have experience in Information Technology, Analyst, and Engineering.

Why Work With Us?

Our company offers a dynamic work environment, competitive compensation, and opportunities for professional growth. If you're passionate about technology and problem-solving, we'd love to hear from you

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