Technical Support Specialist

2 weeks ago


Quezon City, National Capital Region, Philippines Norde International Distributors Full time

Job Summary

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We are seeking a highly skilled Technical Support Specialist to join our team at Norde International Distributors. This role involves providing technical assistance off-site and on-site by assisting in site preparation, installation, repairing, and troubleshooting various machines.

Duties & Responsibilities

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  1. Providing remote and on-site technical support to clients, ensuring timely resolution of issues.
  2. Collaborating with clients to train their equipment operators on machine technicalities and proper operation, resulting in increased efficiency and productivity.
  3. Analyzing client sites to ensure optimal placement of machines, taking into account factors such as electricity, building details, and machine requirements.
  4. Assisting clients in achieving color stability for their printers, enhancing overall print quality and consistency.
  5. Updating clients on mandatory software upgrades, new machine features, and spare parts/consumables benefits, promoting cost savings and improved performance.
  6. Working closely with Segment Solutions Architects to support clients' printing ideas and improve production quality and volume.
  7. Coordinating with Account Managers to address clients' specific printing requirements and recommend technical troubleshooting solutions.
  8. Ensuring prompt resolution of customer service escalations, maintaining high levels of customer satisfaction.

Salary

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The estimated salary for this position is $85,000 - $115,000 per year, depending on location and experience.

About Us

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Norde International Distributors is a leading provider of innovative printing solutions, dedicated to delivering exceptional customer service and support. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Requirements

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  • Bachelor's degree in a related field, such as engineering or computer science.
  • 5+ years of experience in technical support or a related field.
  • Excellent problem-solving and communication skills.
  • Ability to travel up to 50% of the time for on-site support.

Benefits

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We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Others

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Please submit your resume and cover letter to apply for this exciting opportunity.



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