Technical Support Specialist
2 weeks ago
Job Summary
">We are seeking a highly skilled Technical Support Specialist to join our team at Norde International Distributors. This role involves providing technical assistance off-site and on-site by assisting in site preparation, installation, repairing, and troubleshooting various machines.
Duties & Responsibilities
">- Providing remote and on-site technical support to clients, ensuring timely resolution of issues.
- Collaborating with clients to train their equipment operators on machine technicalities and proper operation, resulting in increased efficiency and productivity.
- Analyzing client sites to ensure optimal placement of machines, taking into account factors such as electricity, building details, and machine requirements.
- Assisting clients in achieving color stability for their printers, enhancing overall print quality and consistency.
- Updating clients on mandatory software upgrades, new machine features, and spare parts/consumables benefits, promoting cost savings and improved performance.
- Working closely with Segment Solutions Architects to support clients' printing ideas and improve production quality and volume.
- Coordinating with Account Managers to address clients' specific printing requirements and recommend technical troubleshooting solutions.
- Ensuring prompt resolution of customer service escalations, maintaining high levels of customer satisfaction.
Salary
">The estimated salary for this position is $85,000 - $115,000 per year, depending on location and experience.
About Us
">Norde International Distributors is a leading provider of innovative printing solutions, dedicated to delivering exceptional customer service and support. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
Requirements
">- Bachelor's degree in a related field, such as engineering or computer science.
- 5+ years of experience in technical support or a related field.
- Excellent problem-solving and communication skills.
- Ability to travel up to 50% of the time for on-site support.
Benefits
">We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Others
">Please submit your resume and cover letter to apply for this exciting opportunity.
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