
Strategic Technical Solutions Specialist
3 days ago
We are seeking a skilled Solutions Engineer to join our Revenue Operation Department. In this role, you will be responsible for designing and presenting solutions that demonstrate the product's value and address customer needs effectively.
Responsibilities- Engage in functional & technical discussions with customers, understanding their requirements and pain points.
- Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
- Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.
Sales & Customer Success Support:
- Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
- Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
- Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.
Requirements:
- 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role.
Technical Skills:
- A strong understanding of our product suite, including front-end and back-end functionality.
- The ability to troubleshoot technical product functional issues, sales processes, and propose solutions.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
- A team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.
- A competitive Total Rewards package, including generous time off and health and wellness programs.
- An opportunity to work remotely and have a flexible schedule.
- A comprehensive package that prioritizes your overall well-being.
- To ensure the integrity of global education and meaningfully improve learning outcomes.
We recognize that our employees are our greatest asset. We offer a dynamic and supportive work environment, where you can grow and develop your skills. We value diversity and inclusion, and we strive to create a workplace that is welcoming and inclusive for all.
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