Technical Solutions Specialist

3 days ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱1,500,000 - ₱2,000,000
Technical Support Representative Role Overview

This position involves providing technical assistance and troubleshooting support for a variety of clients across industries. With a focus on delivering high-quality solutions, you will be responsible for resolving customer issues efficiently.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize tasks effectively.

  • Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow established protocols and security guidelines when handling sensitive information
Requirements & Ideal Candidate
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • Competitive compensation package
  • HMO Coverage plus dependent coverage
  • Dental Coverage
  • Free meal during training
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events
  • Opportunities for growth and promotion
Additional Requirements
  • Must be authorized to work in the country where the job is based
  • Must be willing to submit to background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening

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