Healthcare Support Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeCompassionate Full time ₱3,000,000 - ₱4,500,000

Job Description:

  • We are seeking a highly skilled and compassionate individual to join our team as a patient support representative.
  • The successful candidate will be responsible for responding promptly and professionally to enquiries via various channels, providing clear and accurate information about chiropractic services, and managing incoming leads in a timely manner.
  • The role involves reactivating past patients through proactive outreach and re-engagement campaigns, accurately recording and updating all interactions in lead management systems, and tracking and analysing performance metrics.
  • In addition, the ideal candidate will schedule initial consultations and follow-up appointments, handle payment transactions, and maintain high standards of professionalism and confidentiality.
  • This is an exciting opportunity to work in a fast-paced environment, utilise strong communication skills, and deliver exceptional customer service.

Required Skills and Qualifications:

  • A bachelor's degree or certificate IV in a relevant discipline is preferred, with at least 3 years of experience in a customer service or sales support role within a healthcare environment.
  • The successful candidate will have a strong background in the medical or allied health field, excellent verbal and written communication skills, and a personable and empathetic approach.
  • They will also possess high levels of discipline in following procedures, scripts, and workflow systems, with the ability to balance warm patient interactions with timely task completion.
  • Strong time management and multitasking abilities, competency with CRM and lead management tools, and a genuine interest in helping people and supporting their health journey are essential qualities for this role.

Benefits:

  • We offer a supportive and rewarding career experience, with opportunities to work with leading companies in Australia and beyond.
  • Our comprehensive HMO and government-mandated benefits package includes training programmes for career development, engaging company outings, and a dedicated manager focused on your growth and success.
  • This role offers flexibility, working from home, Monday to Friday 9:00 AM - 6:00 PM PHT, with adjustments made for AU daylight saving time.

About Us:

We are a managed service provider centered on people and their success. We offer a people-first culture where you're valued, not just counted. Our values-driven organisation prioritises work-life balance and employee well-being, ensuring a healthy and inclusive work environment.

Contact Us:

To learn more about this opportunity and how you can contribute to our mission, visit our website or social media platforms.

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