Healthcare Support Specialist

1 day ago

San Juan, National Capital Region, Philippines beBeeCare Full time ₱3,500,000 - ₱5,000,000
About the Role

This position focuses on guiding and supporting providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.

Key Responsibilities
  • Care Coordination (80%)
    • Serve as the first point of contact, ensuring a professional and welcoming patient experience.
    • Collect, verify, and update patient information accurately while ensuring confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in electronic medical record systems, ensuring compliance with healthcare regulations.
    • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
    • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%)
    • Conduct provider outreach and present our value proposition to acquire provider partnerships
    • Maintain accurate outreach records in customer relationship management software
    • Track and report key performance indicators (calls, emails, meetings, conversion rates)
Week 1 – Immediate Tasks & Onboarding
  • Complete our product & industry training
  • Gain proficiency in customer relationship management software & outreach tools
  • Develop a target account list and begin initial outreach
  • Shadow sales calls to understand prospect pain points
  • Conduct mock prospecting sessions for script refinement
Required Skills and Qualifications
  • Proven experience in care coordination, especially in physical healthcare
  • 1+ years of outbound sales experience (healthcare preferred)
  • Strong cold-calling & email outreach skills
  • Proficiency with customer relationship management software, LinkedIn Sales Navigator, and other CRM tools
  • Excellent verbal and written communication skills
  • Ability to thrive in a fast-paced, metrics-driven environment
Benefits

You will have the opportunity to work with a leading organization in the healthcare industry, contributing to the development of innovative solutions that improve patient outcomes.

Others

This role requires a high level of professionalism, discretion, and attention to detail. If you are a motivated and results-driven individual who is passionate about delivering exceptional patient care, we encourage you to apply.

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