Customer Experience Associate

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000
Remote Customer Service Role

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're looking for enthusiastic Remote Customer Service Agents to support customer service initiatives for a range of clients. In this role, you'll assist customers with inquiries and provide excellent service.

This is an excellent opportunity to contribute to high-impact projects with iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office location.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Job Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a competitive compensation package, including benefits and incentives to support and reward our team members.

Our benefits include:

  • HMO coverage plus a dependent
  • Dental coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition programs
Equal Opportunity and Compliance

We are an equal opportunity employer and maintain a work environment free from discrimination. All aspects of employment are based on merit and qualifications.

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