Digital Customer Experience Representative

1 day ago

Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱1,500,000 - ₱2,500,000

About Our Company

We are a cutting-edge platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence. We support a global community of over 2 million businesses, comprising agencies, consultants, and businesses of all sizes and industries.

Our mission is to provide users with the tools needed to capture, nurture, and close new leads into repeat customers. We process over 15 billion API hits daily and handle more than 2.5 billion message events every day.

Our Team

We have a diverse team of over 1,500 members across 15+ countries, operating in a global, remote-first environment. We value creativity, collaboration, and impact in our work culture.

What We Achieve

We power over 1.5 billion messages, generate over 200 million leads, and facilitate over 20 million conversations for our clients each month. Our goal is to help businesses grow by connecting them with their customers.

The Job Role

You will be the first point of contact for our customers, answering their questions and resolving their issues promptly and professionally. Your role involves greeting customers, routing them to our team members, and providing excellent customer service.

Key Responsibilities

  1. Greet customers and route them to our team members.
  2. Answer video calls, chats, and reroute customers to our team members.
  3. Work with our managers and customer support representatives to connect customers on zoom.
  4. Create best practices for waiting room etiquette and maintaining a great zoom room environment.
  5. Educate customers on our chat/zoom support functions.
  6. Provide feedback to our leadership team to improve customer experience.
  7. Connect senior specialists with scheduled customers.
  8. Facilitate urgent escalations by working with our managers and senior specialists.
  9. Other duties may be assigned as business needs change.

Requirements

What You'll Bring

To succeed in this role, you should have:

  • A high school diploma or equivalent.
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role.
  • Knowledge of online calendars and scheduling (i.e., Google Calendar).
  • Experience answering high call volume calls and solving customer needs.
  • Excellent phone, email, and instant messaging communication skills.
  • Organization skills to keep accurate records and important information quickly.
  • Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment.
  • Patience and listening skills to respond appropriately and interact positively with customers.
  • Interpersonal skills to create a pleasant experience for all customers.
  • Emotional intelligence with the ability to adjust your communication style based on the nature of the call.
  • The ability to build lasting first impressions and relationships with customers.
  • Ability to work from home and be 'camera ready', requiring a quiet workspace with little to no distractions.
  • Reliable high-speed internet/Wi-fi connection at home with little to no interruptions.
  • Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays.

Language Skills

Fluent in English, with demonstrated verbal and written communication skills.

  • Digital Customer Experience Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCustomerFocused Full time ₱300,000 - ₱600,000

    Transform the way you interact with customers and drive sales growth as a Digital Sales Representative. This exciting role offers a unique opportunity to redefine e-commerce experiences and build lasting relationships.As a key member of our remote team, you will be responsible for providing exceptional customer service via multiple channels, including phone,...

  • Customer Experience Representative

    1 day ago

    Baguio City, Cordillera, Philippines beBeeExcellence Full time $30,000 - $50,000

    About the RoleWe are seeking a Customer Experience Representative to join our team. In this role, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding our products and services.Key ResponsibilitiesProvide timely and effective support to customers via various communication channels.Collaborate with...

  • Customer Experience Representative

    10 hours ago

    Baguio City, Cordillera, Philippines beBeeRepresentative Full time ₱12,000 - ₱15,000

    Job OverviewWe are seeking a skilled Customer Experience Representative to provide exceptional service to our diverse client base.Your key responsibilities will include handling inbound and outbound calls, resolving customer issues efficiently, and documenting interactions accurately.To succeed in this role, you will need strong communication skills, the...

  • Customer Experience Representative

    2 weeks ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    Delivering Exceptional Customer ExperiencesJob OverviewAre you passionate about providing world-class customer service? Do you thrive in a fast-paced environment where no two days are ever the same?Sitel is seeking highly motivated and skilled individuals to join our team as customer service representatives. As a key member of our team, you will be...

  • Customer Service Representative

    1 week ago

    Baguio City, Cordillera, Philippines beBeeService Full time ₱150,000 - ₱250,000

    Customer Service RepresentativeThe Customer Support Associate position involves interfacing with customers via various channels, including inbound and outbound calls, as well as digital communication. The role requires providing customer service support and resolving routine problems related to clients' products or services.Key responsibilities include...

  • Exceptional Customer Support Representative

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱1,800,000 - ₱2,500,000

    Our company is on the lookout for customer service representatives to join our team. As a representative, you will be responsible for providing exceptional support to customers via phone, email, or chat.The ideal candidate should have 1 year of BPO working experience or 1 year of customer service work experience. Additionally, they must have completed at...

  • Customer Service Representative

    8 hours ago

    Baguio City, Cordillera, Philippines Private Advertiser Full time ₱70,000 - ₱120,000 per year

    About the role: We are looking for highly skilled Customer Service Representatives to support a non-voice account. In this role, you will be responsible for managing customer inquiries primarily through email, chat, and other digital communication channels. Your focus will be on delivering excellent service, ensuring that customer concerns are addressed...

  • Customer Service Representative

    1 week ago

    Baguio City, Cordillera, Philippines Dream Webworks Creation Inc. Full time ₱600,000 - ₱1,200,000 per year

    Job descriptionURGENT ONSITE JOB ONLY IN BAGUIO CITYAbout the role This is an exciting opportunity to join the dynamic team at Dream Webworks Creation Inc. as a Customer Service Representative As a customer-focused professional, you will be responsible for providing exceptional service and generating new business opportunities for the company. Based in the...

  • Remote Beauty Salon Customer Service Representative

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time $300 - $3,600

    We're looking for a highly organized and sales-driven professional to join our team as a Customer Service Representative.This role is perfect for someone who enjoys working with customers, has excellent communication skills, and is comfortable working in a fast-paced environment.About the RoleAs a Customer Service Representative, you will be responsible for...

  • Remote Customer Service Representative

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time $50,000 - $100,000

    Are you a customer service enthusiast seeking a remote opportunity? Look no further! We're on the hunt for a skilled Customer Service Representative to join our team. As a key player in our customer support division, you'll be responsible for delivering top-notch service to clients via phone and other digital channels.In this role, you'll work from the...