
Digital Customer Experience Specialist
1 day ago
Transform the way you interact with customers and drive sales growth as a Digital Sales Representative. This exciting role offers a unique opportunity to redefine e-commerce experiences and build lasting relationships.
As a key member of our remote team, you will be responsible for providing exceptional customer service via multiple channels, including phone, live chat, email, and SMS. Your primary objective will be to deliver personalized support that enhances every step of the buyer's journey.
Key Responsibilities:- Respond to customer inquiries with clarity, warmth, and professionalism.
- Recommend products and identify upselling/cross-selling opportunities to drive sales.
- Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
- Deliver a tailored experience that reflects each brand's voice, values, and standards.
- Record and share feedback to improve customer experience and internal processes.
- Collaborate with the internal team to align on trends, performance, and ways to elevate the customer journey.
Our ideal candidate possesses excellent written and verbal communication skills, a proven track record in e-commerce, customer service, or sales support, and experience with CRM platforms like Shopify, Zendesk, or Gorgias.
The successful candidate will thrive in a fast-paced environment, demonstrate calmness under pressure, and exhibit a detail-oriented approach to multitasking.
We offer competitive compensation, paid time off, recognition bonuses, and a 100% permanent work-from-home setup. Join us in creating a supportive and collaborative team culture with room for career growth and development.
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