Customer Service Representative

7 hours ago

Baguio City, Cordillera, Philippines Private Advertiser Full time ₱70,000 - ₱120,000 per year

About the role:

We are looking for highly skilled Customer Service Representatives to support a non-voice account. In this role, you will be responsible for managing customer inquiries primarily through email, chat, and other digital communication channels. Your focus will be on delivering excellent service, ensuring that customer concerns are addressed efficiently and professionally.

Key Responsibilities:

Handle customer inquiries through email, chat, and other non-voice platforms

Provide accurate and timely responses to customer concerns, ensuring resolution within service level agreements

Troubleshoot and resolve product or service-related issues using written communication

Maintain accurate and detailed records of customer interactions and transactions

Collaborate with internal teams to resolve complex issues or escalate when necessary

Ensure a high level of customer satisfaction through professional and efficient communication

Adhere to company policies and procedures while safeguarding customer information

Qualifications:

College graduate, with or without a background in the Customer Experience Solutions industry

HS or SHS with at least six (6) months of experience in the Customer Experience Solutions industry

Possess strong written communication skills, with excellent grammar and attention to detail

Have exceptional customer service, problem-solving, and multitasking skills

Are proficient in computer applications, with the ability to navigate multiple systems efficiently

Are open to working on a rotating schedule, which may include night shifts, weekends, and holidays as needed. Must be available to work 100% onsite, shifting schedule.

What We Offer:

Competitive salary and benefits package

Career advancement opportunities within the company

A supportive and collaborative work environment

Continuous training and skill development programs

If you're someone who thrives in a fast-paced, digital communication environment and is passionate about delivering excellent customer service, we encourage you to apply

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