Customer Experience Representative

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

Delivering Exceptional Customer Experiences


Job Overview

Are you passionate about providing world-class customer service? Do you thrive in a fast-paced environment where no two days are ever the same?

Sitel is seeking highly motivated and skilled individuals to join our team as customer service representatives. As a key member of our team, you will be responsible for delivering exceptional customer experiences through multiple channels, including phone, email, and online chat.

You will work collaboratively with our team to resolve customer issues, provide product information, and exceed customer expectations. If you have excellent communication skills, a positive attitude, and a passion for delivering outstanding results, we encourage you to apply.


Key Responsibilities
  • Provide exceptional customer service through phone, email, and online chat
  • Resolve customer issues in a timely and professional manner
  • Meet or exceed performance metrics, including first call resolution and customer satisfaction
  • Collaborate with team members to achieve shared goals and objectives

Requirements
  • Bachelor's degree in Communications, Business Administration, or related field
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and analytical skills
  • Availability to work a variety of shifts, including evenings, weekends, and holidays

What We Offer
  • Competitive hourly rate
  • Ongoing training and development opportunities
  • Opportunities for advancement and career growth
  • A dynamic and supportive work environment

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