Experienced Rooms Division Coordinator

1 week ago

Manila, National Capital Region, Philippines beBeeHospitality Full time ₱60,000 - ₱90,000

Job Summary

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As a key member of our Rooms Division team, the Rooms Division Coordinator plays a vital role in ensuring seamless service delivery and operational consistency across all aspects of the division. This position requires a highly organized and detail-oriented individual who can work effectively under pressure in a fast-paced multicultural environment.

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Key Responsibilities:

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  • Provide administrative support to the Rooms Division Manager, including preparation and distribution of internal documents, communication materials, and reports.">
  • Ensure operational consistency across assigned areas, identifying and promptly addressing any service shortfalls.">
  • Actively support the implementation of MedallionClass technologies to elevate service touchpoints for guests and crew.">
  • Engage with guests and teammates professionally, providing timely and personalized support that reflects Service Excellence values.">
  • Facilitate effective resolution of guest concerns, ensuring appropriate follow-up and communication.">
  • Monitor and ensure the timely fulfillment of all guest service requests, including OceanNow orders.">
  • Coordinate onboarding logistics for new team members, ensuring issuance of OCEAN devices and system updates.">
  • Manage the secure collection, issuance, and documentation of Stateroom Steward master keys in accordance with protocol.">
  • Assist Rooms Division leadership in tracking and controlling operational expenditures.">

Requirements

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To be successful in this role, you will need:

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  • A minimum 2-year's experience in hospitality operations or administrative coordination, ideally in a cruise or large hotel setting.">
  • Strong organizational and multitasking abilities, with a high level of attention to detail.">
  • Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. Comfortable using email and other digital communication tools in a professional environment.">
  • Ability to work under pressure in a fast-paced, multicultural environment.">
  • Must meet maritime medical, safety, and legal compliance requirements for shipboard employment.">
  • Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.">
  • Personable communicator with outstanding social skills and a warm, friendly, and caring personality. Excellent verbal and written communication skills in English.">
  • Ability to continuously surprise and delight guests throughout their cruise experience.">
  • Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.">

Benefits

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We offer:

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  • A competitive salary package.">
  • Your comfortable double cabin - your space to relax and recharge.">
  • Company-paid travel to and from the ship, so you can focus on the journey ahead.">
  • Access to exclusive areas and benefits onboard (depending on the rank and occupational group).">
  • A vibrant recreation and welfare program designed to support your well-being and work-life balance.">
  • Access to exceptional learning and development opportunities to grow your skills and advance your career.">
  • The chance to travel the world, exploring exciting destinations while doing what you love.">
  • A welcoming, inclusive, and dynamic work environment where your contributions are valued.">

What We Offer

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Join us and become part of a global team that's passionate about delivering unforgettable experiences—both for our guests and for one another.

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