Leading Customer Support Teams

6 days ago


Dumaguete, Central Visayas, Philippines beBeeLeader Full time $60,000 - $90,000
Customer Service Team Lead

A highly skilled leader is required to guide our customer support teams in delivering exceptional service for e-commerce brands.

  • The ideal candidate will motivate, mentor and elevate the team to succeed by leading and monitoring agent performance and ensuring consistent meeting or exceeding of KPIs.
Key Responsibilities
  • Conduct regular coaching sessions and offer personalized guidance to help team members thrive.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture within the team.
Requirements
  • Minimum 3 years of leadership experience in customer service with a proven background in e-commerce customer service preferably with experience in Shopify, BigCommerce, or Amazon.
  • Strong command of English both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs attendance and performance with precision.
  • Experience in regular team coaching one-on-one mentoring and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create interpret and act on performance reports.
Why Join Us?
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus
Technical Requirements
  • Personal computer with at least an i5 processor or equivalent
  • Minimum 20 Mbps internet speed both upload and download


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