Customer Service Leadership Opportunity
7 days ago
Are you a results-driven leader looking to make a lasting impact in the customer service space? We're seeking an experienced Customer Service Team Lead to join our team and drive success through guiding, mentoring, and elevating our support teams.
About the RoleThis is a leadership position that requires a strong background in customer service, with a proven track record of motivating and managing high-performing teams. The ideal candidate will have a deep understanding of e-commerce customer service principles and be skilled in using tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
Key Responsibilities- Lead and monitor the performance of your assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
To be successful in this role, you'll need:
- A personal computer with at least an i5 processor (or equivalent)
- Minimum 20 Mbps internet speed (both upload and download)
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