Highly Motivated Customer Service Professional Wanted
2 days ago
We are seeking highly motivated individuals to join our customer support team as Social Media Customer Service Representatives. You will play a vital role in providing exceptional service to our customers through various social media platforms.
Key Responsibilities
- Respond to and resolve customer inquiries, comments, and messages on social media channels.
- Troubleshoot and resolve complex customer issues in a timely manner.
- Provide personalized product recommendations based on customer needs and preferences.
- Collaborate with the customer support team to ensure seamless issue resolution.
Qualifications and Skills
- Education: High School Diploma or equivalent.
- Experience: 2-3 years of social media community management and customer service experience.
- Required Skills: Strong problem-solving skills, excellent communication skills, and knowledge of social media management software.
- Desired Skills: Shopify and connected apps expertise.
Benefits
- Full-time contract with competitive pay.
- Remote work opportunity.
- Dynamic and inclusive work environment.
- Award-winning team that supports growth and development.
This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and working collaboratively in a fast-paced environment.
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