Customer Service Representative
1 week ago
About this role
As a key member of our customer service team, we are seeking a highly motivated and customer-focused professional to handle phone calls and respond to customer inquiries in a professional and courteous manner.
Responsibilities:
- Answer phone calls from customers, provide timely and accurate information, and resolve issues efficiently.
- Respond to email and chat requests from customers, resolving issues and providing solutions.
- Communicate with customers to understand their needs and concerns, escalating issues as necessary.
- Collaborate with internal teams to resolve complex customer issues.
Requirements:
- No prior experience is required; open to recent graduates or individuals with excellent English communication skills.
- Ability to work onsite within 25km to 35 km of Mandaluyong.
What We Offer:
- A competitive salary package including a 13th-month pay and HMO benefits.
- 20% maternity/paternity leave.
- Opportunities for rapid career growth and professional development.
- Work-life balance processes and programs.
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